Terms of service

The contract for the selected plan is formed when Stripe confirms the payment or subscription. Published prices exclude VAT; the final price, taxes, business details and payment method are shown before confirmation. Stripe is the payment and invoice authority. Invoices are available in the private portal or Stripe Customer Portal.

“Website” means one agreed domain; “page” means an individual URL within that domain. Basic is a review of one page. Standard is a review of one website and up to 10 representative pages. Deep is a review of one website, up to 25 pages and up to three optional user journeys; journeys may be configured after purchase and before starting the assessment, and the assessment can also start without them. Each of these plans is purchased once or as a monthly subscription; a subscription includes an initial review, a weekly core review of the entry page and a monthly review at the plan’s scope. The base price includes one website; every additional website on a subscription is billed at the published price. The agency plan is available only as a monthly or yearly subscription at Deep scope and includes five websites; every additional selected website is billed at the published price. Exact scope, price and cadence are shown before payment.

You must have authority to approve each target and provide accurate scope information. Basic and Standard require a verified e-mail and an authorization statement. Deep, and agency websites with user journeys, require verified domain control. Form submissions or other side effects run only under a separate, exact and time-limited approval. Unauthorized targets, attempts to evade limits, harmful content and use intended to disrupt services are prohibited.

Verunel delivers a private web report and associated outputs from one frozen measurement version. An organization administrator may create an expiring, revocable link to a selected version and is responsible for sharing it only with intended recipients. Results are evidence-backed technical and business signals and recommendations; they are not legal advice, penetration testing, an accredited certificate or a guarantee of business impact. Automated accessibility review is not WCAG certification. Unavailable or unverifiable data is identified as such and is not scored as zero.

The expected delivery target for an initial Basic report is 24 hours, for Standard five business days, and for Deep ten business days, after payment, scope and required authorization are confirmed. One-time Standard and Deep reviews include one recheck of the same website within 30 days of delivery. An organization administrator can request it from the purchase in the portal Billing section. Required authorizations must remain valid for the recheck. If a purchased review cannot complete because of a service fault after bounded retries, we rerun it at no charge. If delivery remains impossible, we refund or credit the affected review. This does not apply when the target website, revoked authorization, incorrect customer information or customer action prevents execution. Duplicate payments are corrected. Request cancellation of a one-off review before processing starts at support@verunel.com; once processing starts there is no automatic B2B refund right except where expressly stated or required by law.

Subscriptions renew monthly or yearly until cancelled in the Stripe Customer Portal. For subscriptions purchased through 1 November 2026, the launch price applies to the first billing period; the subscription then continues at the list price shown before payment. Cancellation takes effect at the end of the paid period. Failed payment may pause new reviews and ongoing access; already frozen reports remain available within the published retention period.

You are responsible for valid authorization and decisions made from the report. To the extent allowed by mandatory law, total provider liability is limited to the amount paid for the affected one-off service or subscription fees paid in the preceding 12 months and excludes indirect damage and lost profit. This limit does not apply to intent, gross negligence or liability that cannot lawfully be limited. Slovenian law applies. The parties will first seek an amicable resolution; otherwise, the competent court in Slovenia has jurisdiction.

The accepted version applies to the order. Material subscription changes are notified before the next period. Contact support@verunel.com for support, complaints or legal questions, and security@verunel.com for security concerns.